Frequently Asked Questions

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How do I send my photos?

Once you have purchased the number of custom heads you want to have made, we send you a link to your own private fulfillment area, this is where you select your hair styles and colour and upload your photos..

Why can’t I upload my photos now?

Because of the specific nature of how the photos need to be taken, you may not have the images yet. We send you an email which allows you to upload your images once you have taken them.

What is the production time?

1-2 weeks after accepting your images, depending on workload (this time does not include the delivery time by the courier).

What is your delivery time?

After production, UK deliveries take 1 to 2 days via Royal Mail. USA deliveries take 1 to 3 days via USPS, worldwide shipping outside of the UK is 5-8 working days via Royal Mail. Delivery times may vary depending on international locations.

How does the gift code work?

To redeem a gift code click on the ‘redeem your e-voucher’ product, enter the voucher code, exactly as it is written in the checkout area. All gift vouchers and E-Vouchers need to be redeemed within 6 months from the date of purchase.

Can I wear glasses in my photo?

Unfortunately, the glasses actually transfer on to the face when we run it through our software. We can add glasses afterwards to our 3D model.

Do you post out to APO/FPO addresses?

Unfortunately, we cannot deliver to APO/FPO addresses or via any Military Postal Service.
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Do you do pets?

The software has been designed to recreate the human face digitally, using complex algorithms. The software does not recognize animal features so unfortunately for the time being we cannot make 3D pets.

Can we have hats or helmets?

We do not offer the ability for headwear yet, however we are currently looking to see if it is possible.

Why isn’t my hairstyle available?

We are constantly increasing the number hairstyles on offer, but unfortunately we do not offer custom hairstyles. Maybe it’s a good opportunity to try out a new style and see how you look!

Can you have children or babies made in miniature?

Children under the age of 2 struggle to get a good outcome due to their facial features not being fully formed.

What are they made of?

They are 3D printed in a sandstone material.

Are they waterproof?

No, avoid getting them wet! So no taking them outside in the rain, sucking them or taking them in the bath!

My order is over 6 months old, what can I do?

We give all of our customers an expiry limit of 6 months from the date of order, you need to fulfill your order on our website before the 6 month expiry limit.  We cannot accept any orders that are over this 6 month period and refunds cannot be given.
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