At last! Our move to a larger space has finally been completed and we’re enjoying having more room to pack our deliveries and more room for the little guys to move around. And, with that slight distraction out of the way, we’ve been spending some time looking at how we can further improve our service to you.
The process we use to make the heads involves careful hand finishing, and that can’t be rushed because keeping to this high standard is as important to us as it is to you, but the team has found ways to streamline other parts of the process. This means that we’ve cut the time from acceptance of your order to delivery down to between two and four weeks. We feel great about this, and we know you’ll appreciate it too.
However, we do still receive quite a few orders with images that simply won’t work with the conversion software, and when this happens it does inevitably slow down the process. Often, it’s because no flash has been used and there are shadows on the image. This part is up to you, so to make things easier, we’ve put an explanatory video on the website that shows exactly how to take photos that we can convert to 3D images – and there are print guidelines too.
Remember – it’s important that images should be clear, well lit and without shadows. You will need to use a flash. Also, a selfie is really not going to hack it – plan the shot, the background and the lighting beforehand and use a self-timer if there’s no-one around to take the photo for you.
We want to deliver your personalised mini-fig head to you asap, so please give yourselves a ‘head’ start. (Sorry – couldn’t resist that one!)